Telkom Kenya launches E- top up service

Telkom Kenya offers Residential Services and Business Services
Telkom Kenya launches E- top up service
  • Telkom Kenya partnership with PesaPoint to enable customers to top up at over 110 ATMs countrywide

Telkom Kenya has unveiled an electronic top up service in a move to extend its availability and take its services closer to the customer. The service will be availed through PesaPoint, Telkom Kenya's premier partner in pushing for electronic top ups through partner channels based on airtime pins.

The telecoms operator unveiled the service as part of its strategy to enhance the Orange brand customer experience by providing a convenient and friendly way of distributing and selling airtime. This service will serve to compliment the already existing airtime distribution through scratch cards.

Electronic airtime vouchers can be purchased via PesaPoint ATMs countrywide and selected retail locations countrywide. The roll out will ensure that the service is available in PesaPoint's network to include 110 ATMs and 75 POS locations. Initially, the new service will be available for ‘Pay-As-You-Go' customers on Orange Mobile, Orange Fixed Plus and Telkom Fixed. Customers buying airtime on ATMs need to hold bank cards of one of PesaPoint's 30 partner banks and 3 SACCOs; Mwalimu, Kilifi and Stima.

At the retail location, a customer will simply pay cash to the shop staff who will in turn print a top-up voucher which allows the customer to recharge his account as with existing scratch-cards. At the PesaPoint ATMs, Orange subscribers can top up for any amount between KSh 50 to KSh 1000 at any one time. Following a simple set of instructions, the customer then receives a voucher with a 12-digit PIN and instructions for how to load this into their account. There is no additional charge for purchase of Orange or Telkom Fixed airtime.

This new service follows Telkom Kenya's recent announcement that its Orange Mobile network had hit the one million customer mark.

While unveiling the service, Dominique Saint – Jean, Telkom Kenya's CEO commented.

“We aim to broaden our airtime distribution networks in order to bring our services closer to our growing number of customers. We are launching a top up service which will serve to complement the conventional distribution networks that we already have in place across the country.”

Bernard Matthewman PesaPoint Managing Director said.

“Electronic distribution of airtime is a very efficient method of fulfilling customer needs and we are pleased to enhance our service by being able to offer airtime top up for Telkom Orange customers at our PesaPoint ATM and POS locations''

The service will allow subscribers to top up at PesaPoint ATMs for any amount. Registered in 2005, PesaPoint, a local ATM and POS service, aims at providing all bank customers easy access to their funds at any time by setting up ATMs in convenient locations.


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About Telkom Kenya

Telkom Kenya is committed to providing innovative, accessible and refreshingly simple communications solutions to its customers.
With fixed network, wireless, data, mobile and internet services, Telkom Kenya is the only truly integrated telecommunication solutions provider in the country. Orange Mobile, Orange Fixed Plus and Orange Broadband are Telkom Kenya's GSM, wireless and internet services provided under its commercial brand, ‘Orange'. The national fixed line service, Telkom Fixed, is provided under the Telkom Kenya brand.
Established in 1999 as the nation's original telecommunications provider, Telkom Kenya continues to have the largest footprint across the country enabling more people to connect, create and come together to achieve more.

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About Orange

Orange is the key brand of France Telecom, one of the world's leading telecommunications operators. With 123 million customers, the Orange brand now covers Internet, television and mobile services in the majority of countries where the Group operates. At the end of 2008, France Telecom had consolidated sales of 53.5 billion euros (12.7 billion euros for the first quarter of 2009) and at 29 April 2009, the Group had a customer base of almost 184 million customers in 30 countries. These include 123 million mobile customers worldwide and 13 million broadband Internet (ADSL) customers in Europe. Orange is the number three mobile operator and the number one provider of broadband Internet services in Europe and, under the brand Orange Business Services, is one of the world leaders in providing telecommunication services to multinational companies.
The Group's strategy, which is characterized by a strong focus on innovation, convergence and effective cost management, aims to establish Orange as an integrated operator and benchmark for new telecommunications services in Europe. Today the Group remains focused on its core activities as a network operator, while working to develop its position in new growth activities. To meet customer expectations, the Group strives to provide products and services that are simple and user-friendly, while maintaining a sustainable and responsible business model that can be adapted to the requirements of a fast-paced and changing eco-system.
France Telecom (NYSE:FTE) is listed on Euronext Paris (compartment A) and on the New York Stock Exchange

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Orange and any other Orange product or service names included in this material are trademarks of Orange Personal Communications Services Limited, Orange France or France Telecom.
About PesaPoint
PesaPoint is part of the Paynet Group, which provides payment and transaction services in East Africa. PesaPoint is the regions largest 3rd party ATM provider with locations in 46 towns in Kenya. PesaPoint also has a growing retail based POS network from which it can also sell prepaid airtime.